Return Policy

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This Return Policy outlines the terms and conditions for returns and refunds for products purchased from Thodmareiz, including handmade greeting cards and custom printing services.

Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 14 days of receipt to discuss a return or exchange.

Eligible Items

Items eligible for return must:

  • Be in their original condition
  • Not be damaged or used
  • Include original packaging if applicable
  • Be returned within 14 days of delivery

Custom Orders

Due to the personalized nature of custom printing services and custom-designed greeting cards, these items are generally not eligible for return unless there is a manufacturing defect or error on our part.

Return Process

To initiate a return:

  1. Contact us via email or phone within 14 days of receiving your order
  2. Provide your order number and reason for return
  3. We will provide return instructions and authorization
  4. Ship the item back to us using the provided instructions

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-10 business days
  • Refunds will be issued to the original payment method
  • Original shipping costs are non-refundable unless the return is due to our error

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method and retaining proof of shipment.

Exchanges

We may offer exchanges for items of equal value, subject to availability. Please contact us to discuss exchange options.

Contact Us

For questions about returns or to initiate a return, please contact us:

Thodmareiz
Unit 10, Scurlockstown
Scurlockstown Business Park
Co. Meath, C15 TD32, Ireland
Email: info@thodmareiz.world
Phone: +353469451451

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